10-Step Guarantee
We believe in our 10-Step cremation process so much, that we exclusively offer the Cremation with Confidence Guarantee. The guarantees that your loved one never leaves our care and that the cremated remains returned to you are those of your loved one.
1. Your loved one never leaves our care.
We have our own onsite crematory, so all your services are handled and managed by our certified staff and your loved one never leaves our care.
2. Safeguarding personal identity.
To ensure security, a personal identification band is placed on your loved one at the moment he or she is transferred to our care.
3. Unique tracking system.
Upon arrival, your loved on is logged into our tracking system and assigned an identification number. This number is used to track every phase of the cremation process.
4. Family identification.
Our staff will bathe and dress your loved one in the clothes provided by the family. Then, we will ask you, or a representative, to positively identify him or her prior to cremation.
5. Checks and balances to ensure correct paperwork.
Two individuals will review all cremation paperwork and permits. This is to ensure authorizations and permits have been received and have been properly documented.
6. Cremation log book.
Immediately prior to the cremation process, your loved one is taken to the cremation chamber and their personal identification is noted in our cremation log book.
7. Details during the cremation.
The crematory checklist and identification card are placed on the outside of the cremation chamber during the cremation process.
8. Details after the cremation.
After the cremation is complete, the cremated remains and an identification tag are placed in the urn to ensure you have received your loved one’s remains.
9. Return of the cremated remains.
Our staff will notify you to schedule a time for receipt of the cremated remains.
10. Celebration of life.
We will assist you in planning a funeral or memorial service either before or after the cremation. A meaningful ceremony provides an opportunity for family and friends to pay tribute to your loved one and to share the memories of a lifetime.